Q: My computer is unable to detect my player.
A: If your computer is unable to detect the player, please check the following:
· Check the screen on your player to ensure the display reads USB Connected. If it doesn't, remove and reattach the cable to obtain a secure connection. If that fails, try connecting the player to another USB port.
· Confirm that your computer is using Windows 98 SE or above, or Mac OS X. The player will not work with Windows 98 or Mac OS 9.X or below. To check the operating system in Windows, right click on the My Computer icon and select Properties. The Operating System will be listed in the new window that appears.
· Install a new battery into the player.
If these suggestions fail to resolve the issue, please contact our Customer Care center for further assistance.
Q: My audio player is unable to see all of the songs I have transferred.
A: This occurs when too many folders are placed on the device with Windows Media Player. To resolve, please follow these steps:
To resolve the issue:
1. Connect the player to the PC using the USB cable.
2. Open Windows Media Player.
3. Go to the Sync or Devices tab and delete all content from the player.
4. Go to the Tools menu and select Options.
5. Select the Devices tab, highlight the ILO or Siren player and click on Properties.
6. Uncheck the box "Create Folder Hierarchy on Device"
Now, when music is transferred, it will be placed in the root directory of the flash memory disregarding the folder structure and allowing all tracks to be seen.
Q: What type of files can I play?
A: Mp3 and WMA files. DRM protected WMA files, such as those purchased from many online music services, must be copied to the player via Windows Media Player or the music management software compatible with your online music store.
The player does not support AAC file playback.
Q: Some files I have transferred to the player do not playback. The player simply skips the tracks.
A: Please check the format of these files. If they are WMA DRM-protected files they will only play correctly if you transfer them to the player through Windows Media Player or through the music management software provided by the online music store where you purchased the files.
If these files are AAC files, they are not supported by the player and will not playback.
Q: Some files skip, crackle, or have other audible defects during playback.
A: If files are skipping, crackling, or have other defects the file may be damaged or a bad copy of the original source. Re-rip or re-download these tracks from the original source and transfer the new versions to your player.
Q: My music is not being played back in the proper order.
A: The player uses the following method to playback music:
If All Songs is selected, the player plays music back alphabetically by song title.
If music is played back by Album, the player uses the track numbers saved in the ID3 tags of the music files. Please see your music software documentation for additional information on how to change and save ID3 tag information.
Q: What kind of batteries can I use?
A: The player supports either standard alkaline or Nickel Metal-Hydride (NiMH) AAA batteries.
Q: How do I check battery life?
A: The battery indicator on the main LCD screen shows you approximately how much battery power you have remaining. The more the battery is filled in, the more charge remains.
Q: The buttons on my player are not operating correctly.
A: Check the Hold switch located on the side of the player. If it is in the Lock position, all keys on the player are locked to prevent accidental operation.
Sliding the switch back to the unlocked position will restore normal functionality.
Q: How many minutes of music will fit on my player?
A: The length of playback and number of tracks the player can hold is determined by the size and format of the files. The higher the quality of music (the higher the bitrate set in the copy settings of the software used to rip the tracks), the fewer number of tracks you will be able to transfer to the player. The following table demonstrates a simple way to figure out expected playback time versus bitrate quality.
Bitrate Space Required
- 64 KBPS 2 minutes of music per MB of player storage used
- 128 KBPS 1 minute of music per MB of player storage used
- 256 KBPS 1 minute of music per 2 MB of player storage used
Thus, a 1 GB player can store 1024 minutes of music ripped at 128 Kbps, 2048 minutes of music ripped at 64 Kbps, and 512 minutes of music ripped at 256 Kbps.
Q: How do I change the Copy Settings and bitrate in Windows Media Player?
A: To change the bitrate Windows Media Player rips your music files at:
In Windows Media Player 9, Click Tools > Options... > Copy Options and look under
Copy Settings.
In Windows Media Player 10, Click Tools > Options > Rip Music and look under Rip Music. Here you can select the format and sample rate of your audio files. You may also choose whether or not you want to copy protect your music.
Q: I have lost or misplaced my USB cable. Where can I purchase a replacement?
A: Your player uses a standard USB 2.0 A to mini-B USB cable. These cables can be found at many computer or consumer electronics store. For assistance locating a replacement, please contact our Customer Care center.
Q: My Batteries are not lasting as long as expected. How can I increase the battery life?
A: The following items can effect battery life and performance:
· Backlight use: Using the backlight excessively can drain the battery sooner. Try adjusting this setting.
· Music Volume: Listening to music at a high volume, or with high powered headphones, can effect battery life.
· Power Savings settings: Ensure that your player is set to power off when idle. Please see Section 4 of the manual for more information on this.
· External Memory:Using a higher capacity SD card with your digital audio player increase s power consumption due to the need to manage more audio files. Although your digital audio player is compatible with up to 1GB of external memory, you may see a decrease in battery performance when using these cards.
